VERY DISAPPOINTED

1
Out of 10

my pet had hair loss, we tested him for cushings 5-6 years ago, NEGATIVE was diagnosed having alopecia. Took him in for dental cleaning blood work, numbers came back high further tests were needed, something was going on. Tests confirmed POSITIVE for cushings disease - they declined all tests because 5-6 years he was tested for the possiblity of, which was negative 100%. I appealed like many, and declined again. I submitted for meds and blood test for cushings making sure levels were good, DECLINED - disease diagnosed September 2015, first time meds. DISGUSTED. I canceled, the policy, rather use the money for his meds rather then the stress of wondering if the insurance company will accept or decline. NOT WORTH IT. I thought was getting a solid peace of mind for my pet, it didn’t happen. Years of paying for a service and having 3 increases in 5 years. NOT worth it folks.

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Injury/illness
cushings disease
Claim Amount
$100 - $500
Breed

Maltese

Age of Pet
Over 8 years

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Posted: 11/25/2015
By: Laura at Trupanion

Hi there,
I’m sorry to hear that you didn’t have a positive experience with Trupanion. I can understand your frustration, and hope you know that we really do want to be there for you to help you give your pet the best care. It sounds like you have already gone through the appeals process, but if you or your vet have any more information that could shed light on this, I recommend giving us a call. We do have the option to complete an additional appeal through an independent, third-party, board-certified veterinarian. We’re available 24/7 at 888.733.2685 should you have any more questions regarding past claims. We hope your pet is feeling better now, and are sending our best wishes your way.

Kind regards,
Laura

Posted: 10/06/2015
By: Maddy from Trupanion

Hi there,I’m sorry to hear that you didn’t have a positive experience with Trupanion. I can understand your frustration, and hope you know that we really do want to be there for you to help you give your pet the best care. It sounds like you have already gone through the appeals process, but if you or your vet have any more information that could shed light on this, I recommend giving us a call. We do have the option to complete an additional appeal through an independent, third-party, board-certified veterinarian. We’re available 24/7 at 888.733.2685 should you have any more questions regarding past claims. We hope your pet is feeling better now, and are sending our best wishes your way.

Kind regards,
Maddy