My 3.5 year old English Bulldog was diagnosed with Acute Leukemia Lymphoma. When I called to ask about my policy benefits when considering treatment options, such as chemotherapy, the representative was sympathetic, warm and sincere. He explained in detail what my plan could support and forwarded me a pre-approval form immediately. Unfortunately the prognosis was terrible and I had to put my beautiful boy to sleep shortly thereafter. In my followup with the claim for the bills, PetPlan truly paid the full 80% of the bill. Other plans I had only paid 80% of what they deemed an allowable charge. So Thank you PetPlan for handling this without causing further duress during this difficult time and offering support and comfort all the while.