I took my dog to the vet for back pain, and it was discovered that he had a urinary tract infection, and a back injury associated with a previous condition.
They initially denied all claims because of the previous back condition; so I said he didn't have a urinary tract infection as a previous condition.
They responding by saying "oh that is a separate condition, so you need to file another claim".
So I filed another claim, and they cherry picked the drugs used to treat the UTI for the claimable portion and did not allocate any of the Vet. time/care for the UTI.
DO NOT USE THEM... All their effort goes to marketing and denying claims