Denied!!

1
Out of 10

After being denied a claim at Emergency VetI am so disappointed with Trupanion. They said it was preexisting.
She has never vomited blood, or had blood in stool.
They need to not advertise "Pet insurance helps protect your pets if they EVER become sick or injured"
Because it is not true!!
At least they only got 8 months of premiums out of us!
What a racket!!

Did you find this review helpful?
Injury/illness

Gastritis/vomiting

Claim Amount
$100 - $500
Breed

Bernese Mountain Dog

Age of Pet
1 - 8

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Posted: 11/25/2015
By: Laura at Trupanion

Hi Sandra,
I’m sorry to hear that your experience wasn’t positive. We truly are here to protect your pet should they ever become sick or injured, but unfortunately no insurance company will cover pre-existing conditions. If you and your vet disagree with our decision, you can always submit an appeal to have us take another look at the claim. Please give us a call at 888.733.2685 to discuss your options. We hope your dog is feeling much better now!

Kind regards,
Laura

Posted: 10/06/2015
By: Maddy from Trupanion

Hi Sandra,
I’m sorry to hear that your experience wasn’t positive. We truly are here to protect your pet should they ever become sick or injured, but unfortunately no insurance company will cover pre-existing conditions. If you and your vet disagree with our decision, you can always submit an appeal to have us take another look at the claim. Please give us a call at 888.733.2685 to discuss your options. We hope your dog is feeling much better now!

Kind regards,
Maddy