Everyone I have ever interacted with at PetPlan has been exceptionally kind, patient, and helpful. That's something I really value in a company who helps me out when my little dogger is sick. I also appreciate the extra help I've received with submitting complicated claims, and the fairness with which they have always been evaluated. PetPlan,you are doing great work and your customer service and claims reps should be proud of the work they're doing.