First class through and through.
Healthy Paws has a different approach from the other companies I looked at. Most companies will have a catalogue of types of injuries, caps on reimbursement, and deductibles. It was very complicated and confusing. Healthy Paws was simple. If it is an expected expense (vaccines, fixing, or mandatory check ups) they do not help. But, anything unexpected, no caps or restrictions, there is coverage.
My puppy Loic broke his leg, and the vet told me if he did not have $4,500 surgery, he would most likely not be able to walk on his back hind leg. Having insurance is one thing. However, having Healthy Paws is completely different. I called them and spoke with Ryan, and he was in constant email contact with me helping me to get the claim filed. I simply had to send them scans of the invoices, and within a week, I had a reimbursement check in the mail. They kept me updated every step of the way.
To put the cherry on top, I received an email after all was said and done which simply inquired about how well Loic was recovering from his surgery. Really made me feel like they cared about Loic and my wellbeing.