When we got our puppy we were unsure about insurance. However, I did lots of on line research and decided on Healthy Paws. What a wonderful decision. Healthy Paws is (because we are currently working on a claim) doing everything to quicken our claim process. Also, the fact that members of the Healthy Paws program are emailing to check on the progress of our Mowgli is so nice. This personal touch is thoughtful and reassuring. I would highly recommend this program to anyone that is looking for pet insurance.