Extremely impressed

10
Out of 10

Healthy Paws was true to their word. They had a very fast response and processing of my claim. This was a smooth, hassle free process above and beyond my expectations. They honored the insurance policy exactly as it was set up. I already forwarded their information to 5 other people who are now interested in obtaining a policy after hearing about our pet's situation. Many thanks.

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Injury/illness
Trauma to mouth and neck
Claim Amount
Over $1000
Breed

Portuguese Water Dog

Age of Pet
Under a year

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Posted: 02/03/2016
By: Gwen

I just called for the forts time to Healty Paws to see if I should file a claim. I am so amazed that this place has any good ratings. The girl who picked up the phone informed me they do not have my dogs records that were sent in good standing. So they just continued to withdraw money from my account with zero letters they are missing the part to start the coverage. I asked her why I didn't get a letter or why they are then taking my money? She said it's not there problem that they didn't have it and the animal has no coverage, but they will take the money. I asked for a boss, she said she didn't have one. She handles everything. I asked to be transferred she said she will leave a message.. I said to who... She said I can't say the name.. I was so mad at this point I went to cancel my policy she said it has to come by mail she will not cancel it ARE YOU SERIOUS!!! I'm blown away.