I have been with 24 Pet Watch for 7 years and just renewed for my 3 cats. Before renewing I did my homework comparing coverage, deductibles, yearly caps, co-pays and yearly premiums of all major pet insurance providers. I still had questions about my current policy with 24 Pet Watch so I called customer service and was speaking with a representative named Greg within 5 minutes. He was very knowledgeable, patient and personable. I am glad that I stuck with 24 PetWatch over the years. This provider has clearly responded to customer concerns and evolved into a 1st class company.