Investing in pet insurance was one of the best decisions I've ever made, and going with Embrace was an even better one. Their process is easy, and they've made continual strides to make it even easier. You can check information online and email in claims instead of being confined to faces or snail mail. With a very few exceptions, my experience with their customoer care reps have been impeccable. You know how with human insurance companies you kind of feel like they're out to make money off you so they make things as confusing and roundabout as possible? Yeah, embrace doesn't do that. They're great about helping quickly and efficiently, and every claim I've ever made has been covered. I recommend them to other pet owners all the time!