Our English Bulldog Puppy needed multiple surgeries. He ended up having to stay in the hospital longer than expected due to complications. Once he came home I used the Petplan App to file my claim. Prior to the surgeries and during processing Petplan agents were very helpful in answering my questions and getting back to us if they needed to look further into our claim prior to answering. I recommend Petplan to everyone I know that owns a pet. Several friends have signed up and been just as pleased.