We submitted a claim on May 5 and on May 27 we received a 65% reimbursement for the cost of a tooth extraction on our pet, "Sadie", a twenty months old mix. Sadie has been insured since January 2014, shortly after we had adopted her.
We have spoken several times to Petplan staff and on every occasion they have been pleasant, courteous, knowledgeable and effective. Calling Petplan is a pleasure. I get the feeling that the staff really care. That impresses me, because we really care about our pet.