to good to be true

1
Out of 10

When I signed up I gave all my dogs history.Embrace excepted my application. I've been sending in claims all year long. Not once did i get reimbursted or a letter saying why. I just got a renewel notice and it went up $ 200.00. I called to ask why it went up and why they haven't paid any claims. They told me they didn't pay because my dog had a pre-codition. THEN WHY DID YOU EXCEPT MY APPLICATION AND MY $600.00 I'm very diappointed in how you run your company.

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Injury/illness

Ear Problem

Skin problem

Claim Amount
$500 - $1000
Breed

Pit Bull

Age of Pet
1 - 8

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Posted: 11/11/2015
By: Laura Bennett,…

Rick, I'm so sorry to hear that your Embrace experience has been a disappointment. I took look and see that we contacted you for every claim letting you know the details. It looks like the emails must have been filtered out by your email provider. We now have the MyEmbrace portal set up so in future, you can see the details of every claim as it happens there.
Sincerely,

Laura