My dog recently had to have surgery for a growth on her leg, and I was so glad I have ASPCA pet insurance. I uploaded the invoices, and payment was very timely, and very much in line with what I figured it should be. I also really appreciated the follow-up call. The person I spoke with really seemed to care about my dog's well-being. When I told my vet tech about the follow-up call, she was very impressed.