My dogs are 11 and 12. I've used VIP a long time, but since they've got older I'm not pleased with VIP. My female had a urinary infection that just could not get ride of. The test and meds were a total of $1300. I thought this was pretty straight forward, I have the best plan I could buy. They denied the claim said they needed more information! It's a urinary tract infection! I also filed one awhile back on my other dog with same response . I lost a dog to cancer last year and it cost me over $30 plus postage to mail all my records and when he died, the compassion was non existent. VIP you have changed!! What Happened ? I used to be so happy with you.