Healthy Paws Pet Insurance is fantastic! I've had coverage for my dog for a little over two years but hadn't had to use it until recently. I called them with questions several times after my dog's diagnosis and the employees were so kind, not just answering my questions but asking how my dog was. My dog had surgery on the 12th, I submitted an invoice on the 13th and the claim was processed on the 15th. I received my reimbursement check on the 21st. But they weren't done yet, they sent an email to find out how my dog was recovering. Wonderful customer service and the peace of mind this insurance gives me is worth every penny I spend on premiums.