Happy Customer

Out of 10

I am a veterinary assistant and have used Pet Secure for my dog in the past. After three incidences of them attempting to withdraw money from my account too early, resulting in expensive NSF fees from my bank, and their unwillingness to correct or even acknowledge the mistake I decided to switch to Pets+Us after meeting our local rep in clinic. I had never had to make a claim thankfully with Pet Secure so I cant personally attest to their process but I have had to with Pets+Us. I received an email just a few days later to say the money had been put in my account. They actually overpaid me by about $100.00. I called to ask them about it and was told I would get a call back. I did and the woman said in a nutshell, "Merry Christmas, our mistake". I was concerned about getting dinged for it later, which hasnt happened. Just a couple days later i filed a small claim for some extra pain medication and antibiotics for my dog, expecting I would get nothing back due to the over payment. Two days later, more money showed up in my account. Very happy customer!

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lump removal surgery and biospy
Claim Amount
$100 - $500

Mixed Breed

Age of Pet
1 - 8

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Posted: 11/09/2015

Hi Lisa, thank you for your review and your kind words. We don't make a habit of over paying our customers, but in your case a mistake was made and as such we take full responsibility for it. I'm pleased to know that we have been able to assist you and your dog and I hope you are both doing well. If at anytime I can be of any personal assistance please don't hesitate to contact me. My email address is randy.valpy@petsplusus.com and my direct line is 905-247-5401. All the best - Randy