My dog got bitten by a venomous snake and the emergency treatment was expensive. Not only did Health Paws review and approve the claim WITHIN A DAY and without any quibbling about the cost of treatment, but they also send me a follow up email to ask if my dog was okay. She was.(P.S. This is not the first claim I've had, and every experience has been the same.) If Healthy Paws had health insurance for people, I would buy it in a heartbeat.