First claims reviewer inexperienced or incompetent

Out of 10

My experience with Pets Best Insurance has been outstanding. But whoever reviewed my most recent claim was either inexperienced or incompetent. The initial reviewer rejected my claim for a ridiculous and incorrect reason. I called to inquiry and the rep on the phone said it was a mistake and she would get it rectified, which she did. I expect to get lousy service when I call the electric company, phone company, or cable company. Fortunately I have grown to expect superb service from Pets Best. The reviewer who initially rejected my modest claim is either inexperienced or incompetent. Fortunately I believe this person is the exception to Pets Best staff. I am taking the time to submit this survey even though the claim was for only $57.98. I value good service. Up until now all my ratings were 10s. This one I rated 4 because the reviewer wasted my time and yours too.

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Claim Amount
Under $100

American Shorthair

Age of Pet
Over 8 years

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Posted: 08/27/2015

Thank you for bringing your concern to our attention, Mr. Schwartz. We apologize for the delay that you experienced on this last claim for Sarah, but are happy to hear that it sounds like all other interactions and claims experiences have been considered superb. Thank you for your business. Please let us know if you have any questions. Sincerely, Pets Best Customer Care 1-877-738-7237.