I am so pleased with my Petplan policy. When I lost my last best friend to cancer, it cost us $10,000 before we had to let him go. I knew I would need to get pet insurance when we got Archie. Who would expect him to have liver enzyme issues at 3 1/2 years old? We are still dealing with Archie's health, but thankfully, he is getting better. Petplan has relieved us of the financial constraints, to let us concentrate on our pet's recovery. Every representative I have spoken with has been sensitive to our feelings and Archie's well being. The claims process is so easy and the reimbursements come really quickly. I did not expect such efficient , compassionate service. I am glad we purchased pet insurance and moreover, super satisfied with Petplan.