Awesome Service and fast, fair payment!

10
Out of 10

I am very happy I chose Trupanion for my cat; Qtip. I've had coverage with Trupanion since I adopted him a year ago and took him in to have his teeth cleaned and for a check up. The doctor noticed a lump on his hip and decided it needed to be surgically removed so handled that while doing the teeth cleaning. The bill was $835.95 and the only part not covered was the teeth cleaning and some vaccinations which I would not have expected coverage for. Q-Tip's surgery was on May 8th and I just received an email from Trupanion advising they have paid our claim via direct deposit. The total they paid was $638.96. Wonderful customer service from Kyra and Carmen (the two ladies I spoke with when I called.) Trupanion is a ROCK SOLID, CUSTOMER FOCUSED, CLASS ACT! I am so glad to have their coverage as $835. out of pocket was a bit of a stretch for me but I will do anything for my little guy. Having Trupanion let me focus on doing everything needed to get him better without having to worry about my finances. The lab work on the removed tumor came back and it was cancer so catching it early and removing it hopefully has helped to ensure it didn't spread. I'm taking Qtip in for a follow up and xrays to make sure the hip bone is not showing signs of Cancer and Im glad to know those will be covered as well. God forbid anything further comes up I feel so at ease knowing I will never have to decide between getting him the best care or not being able to afford it and having to put him to sleep!

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Injury/illness

Skin problem

Cancer

Tumor on his right hip.
Claim Amount
$500 - $1000
Breed

Domestic Mediumhair

Age of Pet
1 - 8

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