So / So

Out of 10

While the coverage is ok, I am not at all amused with the answer to my recent question about the health check list. I never received a form to have my vet fill out and return within the 30 days of activation. They say it went to my gmail but all I have are emails asking me to like their page, upload cute pictures etc. (Junk mail) Pets Best is blaming Gmail for non-delivery but they can't forward me proof of their supposed original email w/ the form being requested. I'm a timely person and would have followed through.. Still deciding if this is worth keeping (their insurance) I am not one for games.

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Claim Amount
$100 - $500

Labrador Retriever

Age of Pet
Under a year

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Posted: 07/24/2015

Hi Janine, Pets Best emails will often times land in the “promotions” tab in your Gmail account, unfortunately making them easy to miss. Since your policy start date was in Sep. 2014, it is now too late to have your vet complete the Pet Health Checklist in order to waive the 7 congenital conditions with a one year waiting period. However, anything outside of those 7 conditions will still be covered under your policy.