I work in medicine so I am well aware of the common dealings with insurance companies. I CANNOT praise Healthy Pets enough for their absolutely superb level of service - it far surpasses any pet AND human insurance company I've come across. Fast, friendly, efficient response, guidance, processing and reimbursements. I've called quite a few times regarding our dog and have been comforted and clearly made aware of policy and what to expect each step of the way. The sheer simplicity of submitting claims through the mobile app is mind blowing to me - EVERY insurance company should be run this way. I've received status updates on the weekends and reimbursements nearly immediately. Every person I know with a pet has now signed up with Healthy Pets or are in the process of switching companies. Do not hesitate, this is a no brainer. Protect your pet and feel relief this company actually has their best interests at heart.