Hunter appeared to be lethargic and wouldn't even respond to our voice. He just lay in the snow stretched out, barely moving. He was rushed to the 404 Veterinary Emergency Hospital in Newmarket, ON, where a team of specialists attended him. He was diagnosed with Renal Failure and had less than 25% function. We had to have him in ICU for 5 days! You can only imagine the expense to have him with 24 hour care. We were able to take him home after the 5th day and the Hospital submitted our claim to Trupanion on our behalf. Within 24 hours we had confirmation they had our claim. Within 72 hours we had notice our claim was being processed. To our surprise, we received our reimbursment within 10 days from the original submission. Trupanion continues to reimburse us for all our follow up visits and medication. We have been reimbursed over $10,000.00 dollars since it all began. I can't imagine having to bear this burden alone and am thankful that the tough decisions for treatment were less stressful knowing we had Hunter covered with Trupanion. We spoke with others at the hospital and they told us of limits and actually being cut off because their claim was too high. I am SOOOO glad we decided to get Trupainion for Hunter when he was still a puppy at 8 months old. Our Hunter is now 4 years old and hopefully will grow old with us. Thank You Trupanion for helping us to give Hunter the best possible care !!!