Our 2 year old Great Dane, Gunnar, recently wasn't feeling very well and didn't want to eat. When he did finally eat something he ended up vomiting. Concerned, we took him to our Vet were they did blood work and decided to take X-rays. They saw what they thought might be a blockage in the small intestine but weren't sure. They gave us some antibiotics and told us to keep an eye on him and if he got worse to call them back. Not wanting to take chances, we had our Vet get us an immediate appointment with a Specialist in Tampa, where they did an ultrasound to check the possible blockage. It turned out not to be a blockage and told us to proceed with the antibiotics for a intestinal infection. Upon arriving home, we used the Healthy Paws phone app to submit a copy of the bills from both Veterinarian facilities for submittal. By the next morning, we received an email letting us know that the claims were in process and later that day we received another email that the check was being sent out. We are so pleased with not only the speed to which the claims are processed, but also by the genuine concern that Healthy Paws has for its clients. They always make it a point to check back within days to see how your loved one (pet) is doing. We recently brought into our lives a new Great Dane puppy, and we have already added him into our Healthy Paws account. You always hope that you never have to use your Healthy Paws Pet Insurance, but knowing that they are there for you when you need them is definitely reassuring.