No one wants to deal with a pets illness. Dawn and Justin at pet plan made my life easier and the process smooth. I was kept up to date and informed of what was necessary to get my claim paid in a timely manner. After paying an exorbitant amount of money out of pocket for my dogs surgery, I thought I was never going to recoup the fee. Pet plan came to the rescue and paid me back. Working in the insurance field, I know how harried this process can be at times. Pet plan was direct and to the point until the claim was paid.