Our 8-year old bichon poodle Carly has, unfortunately, had several serious medical issues. She is diabetic and needed emergency gall bladder surgery this past year. Our 3-year old Siamese cat Cooper has been very healthy, but he ate 5 feet of sting when he was 6 months old and also needed emergency surgery. VPI has saved us thousands of dollars, and has always paid our claims promptly. The customer service agents that I have talked with have been very compassionate and supportive. I have highly recommended the company to all of our pet owner friends.