I have been using ASPCA for several years. I was extremely happy with the manner in which they handled the claims for my cat, Tigger, when he was diagnosed with an atypical tumor in his intestines. Despite the vets efforts Tigger passed away. This company was amazing. The compassion shown by the agents I spoke to was unexpected, but welcomed. The company handled all claims quickly and efficiently. No hassle.
A couple months later I adopted a nine year old Maine Coon, Magic....BiG cat! Basically a puddle of love on paws. I insured him through ASPCA. Within the first couple of months he started having coughing fits. I took a video of of one of the fits and went to the vet. After several tests and X-rays it was determined he had a bronchial irritation of some sort. Medication was prescribed. He is doing quite well. Fewer coughing fits are occurring.
I filed the claims and received an email notification within a couple of days indicating the claims were being processed. Additional emails were sent regarding the claims status.
I am thoroughly happy with this insurer. They are quick, thorough and efficient. I appreciate the personal touch in their follow through. Receiving phone calls from agents inquiring about the health and care of my pets. I can't ask for more.