HUGE help with Glaucoma Spike

10
Out of 10

Our 10 year old Jack Russell suddenly developed a bulging, silvery eye. We immediately took her to the vets and discovered she had a Glaucoma spike that rendered her blind in that eye, was causing her pain and would result in expensive surgery. We were referred to a specialist that presented us with several options and we chose to have the eye removed. It was a heartbreaking decision. Our dealings with Trupanion could not have gone any smoother which was fantastic because I really couldn’t have handled the extra stress of fighting with an insurance company while I worried about my girl. I submitted a claim and within hours I had an email response detailing what would and would not be covered. By the end of the week I had a reimbursement check and I was very satisfied with the amount. As Sunny goes for follow ups, I fax a single page claim to Trupanion (not reams of complicated paperwork) and check of the box that tells them this is related to another claim and again, within hours I receive an update as to the status of my claim and by the end of the week I have a check. I will always use Trupanion to cover my pets.

Did you find this review helpful?
Injury/illness

Eye problem

Claim Amount
Over $1000
Breed

Jack Russell Terrier

Age of Pet
Over 8 years

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