I have been with Petplan for almost 8 years now and I am so glad I made the decision to go with them for pet insurance. I had never considered pet insurance before, but after getting my second beagle, I realized that if anything ever happened I wouldn't be able to afford the best care for them on my own. As it turned out, our second beagle was epileptic and her seizures were hard to control. We eventually had to see a neurologist twice a year. Many tests and medications later we finally had her seizures under control. Meanwhile, our first beagle has had both cruciate ligaments replaced and had major surgery to remove a cancerous tumor. Through out all the years Petplan never rejected or questioned any claims that I made. They paid every claim promptly. Having the insurance made many of our decisions much easier! Sometimes I feel that my dogs have better health insurance than I do!Their customer service has been outstanding and I love the magazine they publish! They are a great company and I'm so glad I chose them for my pet insurance!