I used this company for a few years. I can't believe how bad they are now. I have several dogs insurance with them. They don't deny the claim but ask for info that they already have. They then close the claim. During this whole process, they don't notify me. I just looked online and it been happen several times. Another words, they loose records.... They use to be so good. They won't address the issue either.. Not getting contact correctly, loosing records and now not receding records..... Well that "not" receving records is an old story actually. Our vet faxed it one time 5 times....... I did as well... This time twice.. I am really think of switching dogs away form this company. I am so upset and disgusted by there tatics now. To be honest, it not by far the worst pet insurance company. There much worse companies out there.
Portuguese Water Dog