True customer care from Healthy Paws

9
Out of 10

Recently, we had to take my dog into an emergency clinic and she had to get an endoscopy to remove and item she had a swallowed followed by 2 follow up days at her vet for IV fluids and antibiotics. After things calmed down I submitted the 3 claims for the different invoices to Healthy Paws. It was so easy to submit the claims and notes online and Healthy Paws responded quickly about the status of processing the claims and the reimbursements we would be receiving. I was so surprised when a week later, I got contacted by Healthy Paws just checking in to see how she was doing after everything that had happened. It was such a nice touch and I was so surprised to receive that email. It really made me feel like who they care for. I was very pleased with the speed of processing my claims and so impressed by their follow up.

Did you find this review helpful?
Injury/illness

Gastritis/vomiting

Claim Amount
Over $1000
Breed

Soft Coated Wheaten Terrier

Age of Pet
1 - 8

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