My fiance and I wanted to get insurance for our dog and after much research, decided on Healthy Paws. Hands down, this was the best decision we made. Our dog had surgery on a Friday, after uploading the vet invoice online, we received an email that Monday saying our claim was processed and a reimbursement check was being mailed out. By Friday, we had the check, merely a week after surgery.
A few days later we got an email asking how Bruno (our pup) was doing and wishing him well. To me, this goes above and beyond customer service.
Anyone thinking of pet insurance, choose healthy paws and you won't be sorry!