After reading nothing but positive reviews about Healthy Paws I decided to go with them when Coco was about 8 months old. After about 5 months I took Coco to the vet for a urinary tract infection. After further testing, she was diagnosed with cystitis.
I have never had a dog before so I never had pet insurance and didn't know what to expect. That said, I had a few questions to ask when I had to submit the claim. Customer service was excellent and the process couldn't have been any easier. All I had to do was take a picture of the bill with my phone and send it in. Shortly after, I received an email that they were reviewing my claim. The following day I get another email stating the claim status is completed and they will be mailing my claim reimbursement check shortly. Well a few days later, I received a check. A week after that I received another email from Healthy Paws to see how Coco was doing.
I am so happy with my decision to go with Healthy Paws and would definitely recommend them to anyone looking for Pet Insurance. Thank you Healthy Paws!