I've been a PetPlan customer for two years. Prior to my becoming a customer, I spent quite a few hours researching and comparing more than a dozen pet insurance companies. PetPlan has the best coverage, by far; they also are among the minority that cover hereditary conditions.
My dog (a Cavalier King Charles Spaniel) has since developed degenerative valve disease--a condition that is, unfortunately, common in the breed.
PetPlan has been a delight to work with. Every claim has been approved with minimal effort; in addition, payments have been promptly received. Their customer service is always friendly and cheerful. Most recently, "Mindy" was instrumental in helping me lower my payments, with minimal reduction in coverage; she was also very helpful, sharing her experiences with her Cavalier. PetPlan is a delight to work with; it's apparent that it must be a great place to work, too!
Cavalier King Charles Spaniel