I have had animals for years and have spent a lot of money on vet bills so when I got a new puppy in 2012 I decided to try getting insurance. Since that worked out well with the care plan and the comprehensive plan, I enrolled our older German Shepherd and a few months after that she needed surgery on a burst disc. VPI paid over 1/2 of that expensive procedure. To me, that was impressive and they always pay the claims quickly and with no issues. I am happy to have any amount reimbursed and wish I could have the same kind of thing for my horses! I have now added my new kitten to the plan and have already had to use the insurance - again with quick reimbursement and no questions asked. Every person I have spoken to at VPI has been extremely polite and helpful. I am very happy with my experiences.