Always Excellent Customer Service

Out of 10

Ditto has been insured by PetPlan since May 2010 shortly after I adopted him from a shelter. PetPlan has reimbursed me over $4000 over the course of several years for Ditto's eye problems and eventual blindness.I was so pleased with PetPlan that I also insured my son's dog that he adopted from a shelter. I've contacted PetPlan many times over the years with questions of request for assistance and I've always been treated with the utmost respect, compassion, and courtesy. I can always count on PetPlan customer service to answer my questions or resolve an issue with my online account. It is one thing to sell a product (insurance) but the real test of a company is how well it serves its customers after the initial transaction. I find PetPlan customer service to be an outstanding example - I wish other companies, including human healthcare insurance, were as good! Thank you to Dawn (my "happiness manager" du jour and to PetPlan for their continued excellence in customer support!

Did you find this review helpful?

Eye problem

Claim Amount
$100 - $500

Mixed Breed

Age of Pet
1 - 8

Leave a comment

Enter the characters shown in the image.