i was very impressed with how quickly my claim was processed. Trupanion recieved my claim and i received an email the same day stating the amount that was being mailed to me. I was very hesitatant on pet insurance but now I will reccommend Trupanion to anyone i know that is getting a pet. They also make the form very easy as you just print it offline and all your informatiin is there you just sign and take to your vet. Thank you Trupanion for making this horrible experience into a more pleasant one.