My dear dog of almost nine years just passed and thankfully we had this insurance in place to take some of the distress out of the entire situation. She had to have a series of expensive tests and surgery and not that we wouldn't have done it anyway, but knowing we would have some reimbursement really helped. The claims process was so simple and had I had my correct bank routing number on file, I would've received the money within 2 days of making the claim. Even so, the checks arrived promptly. If only all insurance companies were so reliable! Thank you, it was worth having Pets Best for all those years.