fast, hassle free process

7
Out of 10

Kai was first seen on Dec. 19 for vomiting and weight loss. The claim for this visit was processed the next day. He was then seen for an ultrasound and gastroscopy on Dec 22 and that payment was processed Dec26th. We appreciated the quick service from Trupanion. The only negative is the fact that exams and consults are not covered as every vet and surgeon who so much as looked at him charged us for a consult. I feel only the initial exam should be charged to the owner as one really has no control over the other charges and every "exam" did not provide any new information, but rather just felt like a money grab from a family too shell shocked to realize this. After the diagnosis of terminal cancer, all following exams should be covered

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Injury/illness
adenocarcinoma of stomach
Claim Amount
Over $1000
Breed

Thai Ridgeback

Age of Pet
1 - 8

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