My pup had to go in for a proptosed eye (don't google it), and I received all the advice I needed on filing the claim. When he popped his stitches and had to go back in for as second surgery, I was extremely pleased to not get hassled by ASPCA. They were very understanding that accidents do happen, even after the initial accident. Their instructions were very clear and easy to follow, and I received email updates about my claim well within the timeline of what they estimated. It took the headache out of what could have been a very painful process.