My 10 month old puppy wouldn't stop throwing up and looked so lethargic. I knew she had to be seen by a vet. I took her to an emergency vet since it was after normal business hours and they treated her and observed her overnight. I was so worried about her but thankfully she was better the next day and I took her home. I filed my claim with Healthy Paws the next day and within a week the claim was processed! Within a week and a half I received the reimbursement check! Then I received an email from Healthy Paws checking in to see how my puppy was doing! I was so flabbergasted by the excellent customer service that I felt compelled to write a review here. I wish all companies had such great customer service! I wholeheartedly recommend Healthy Paws to anyone shopping for pet insurance!