The Wellness Program is a con

Out of 10

I have taken my dogs to Banfield for the last 5 years, since moving to a new area. I have insurance through PetFirst (highly recommend it!) so while I have often questioned their prices and sometimes felt a need to fight off their high-pressure sales tactics, I have been happy with their individual veterinarians. A year ago my 8-year old dog was diagnosed with herniated disk disease. He was given pain, muscle relaxers and anti-inflammatory medications. We were told this was a chronic condition, but he seemed to make a full recovery. While on vacation this past summer, he had a flare-up of back pain and we went to a local vet who didn't see any evidence of disk disease. Again received pain and anti-inflammatory meds and fully recovered. 10 days ago he started showing signs of discomfort and on Sunday night he seemed to collapse in weakness, but rallied somewhat so I took him to Banfield the following day. They did more x-rays, saw no injury or disease but thought it was probably more back issues (and at the time it made sense to me too), and suggested at his age, I consider putting him on a long-term low dose of anti-inflammatory and pain meds. They then pitched their Special Care Wellness program, which seemed like a good idea since he was aging and it would cover a lot of what would become routine care. I signed up for it on December 9, paying $89 for the Wellness plan, and $192 for the x-rays and part of the meds. They told me without the plan, the cost would be over $500. I returned the next day for the x-rays. He had not improved and had begun vomiting up what little he ate, which I told them at the time. I returned on the 12th because he was much worse and was also vomiting any water he drank. He was given fluid via a needle in the back and I was charged another $38. The vet suggested that I try giving him a mild diet of chicken and rice, even though he couldn't hold water down at this point. By the next day he was obviously very sick, and the vet said we needed an ultrasound which they could not perform right away, and referred me to a pet ER/Specialist hospital. He was diagnosed with heart failure due to a large tumor on the heart, and had to be euthanized. I was told today that I am required to pay the remainder of the one year contract, even though the dog will obviously not be using any of the included service, or pay the "savings" I received on the initial x-rays, etc. So, after mis-diagnosing my dog's problem (probably twice), I c

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heart failure/tumor
Claim Amount
$500 - $1000

Mixed Breed

Age of Pet
Over 8 years

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Posted: 01/31/2015

i am so sorry to hear of your loss and the way it happened. I can't imagine...