I took in a stray cat about 7 years ago. The condition of her teeth along with her malnourishment told me that I had better get her some health insurance, which I did. Over the years she has developed quite a number of chronic problems and Pets Best has turned out to be a great investment. They have always paid immediately and without question, which I very much appreciate. Also the claims process is straight forward and the direct deposit extremely convenient. I highly recommend them.