I've had Healthy Paws pet insurance for both of my dogs for about 4 years now and have had to make a few relative small claims. They respond quickly and make payments promptly, and if I have a question the people I speak with on the phone are knowledgeable and kind. Recently one of my dogs had a serious problem that caused her to be hospitalized for 4 days. Healthy Paws processed her claim in two days and I had the reimbursement check within five. A week later I received a thoughtful email asking how my pet was doing. I don't think an insurance company can get any better than that!