I Wish I Had Never Heard of Pets Best

1
Out of 10

I recently switched from one pet insurance company to Pets Best and a couple of months later my dog died unexpectedly from an undiagnosed lung problem (undiagnosed because she died before the test results came in). Pets Best denied my claim because it decided that a bone marrow problem she had three years previously constituted a "pre-existing condition". Obviously, the two are completely unrelated and Pets best does not allow you to speak with the people who review claims nor will they give you any information on the rational they use to deny claims.

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Injury/illness
Breathing problem
Claim Amount
Over $1000
Breed

Bernese Mountain Dog

Age of Pet
1 - 8

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Posted: 01/30/2015
By: Pets Best Cust…

Hi Mick,
We are so sorry for your loss. We determine whether a condition is pre-existing based on the veterinarian’s diagnosis and information provided in the medical records. You are welcome to contact us at any time to discuss your claim in further detail, so you can have a better understanding of the claim process.

Sincerely,

Pets Best Customer Care
1-877-738-7237