Our dog was diagnosed with a reaction to the rabies shot that caused HGE in our Pom. She spent 5 nights at the vet clinic receiving treatment. I filed my claim on line, and within a week Pets Best processed and paid the claim exactly the way my policy reads. I have had Pets Best for almost 5 years now and recently added a second fur baby to the policy. Again they have reimbursed according to her policy. They are always consistent and their customer service is excellent. I really like being able to file on line and the direct deposit and auto policy payments make the process so easy. We are happy to be a client of Pets Best.