We signed up with Healthy Paws after adopting our puppy as they were recommended to us as being the best insurance company. A month after we got our puppy Cocoa, she hurt her knee and needed surgery. It was a tough time for us, but having Healthy Paws made things that much easier. After Cocoa's procedures, I scanned in all her vet's medical records and invoices for our claim. Within a day, Healthy Paws emailed us to let us know they needed the records from the hospital but that they were happy to call the hospital and obtain them for us. Since this was our first claim, they mentioned it may take a little longer to process, but we had our reimbursement check in our hands within 2 weeks after the claim. Everything was covered that they said would be. There were no questions asked. We also received an email from Healthy Paws a few weeks afterwards to check in on Cocoa. Based on their efficiency and professionalism, I would highly recommend Healthy Paws!