STAY AWAY is my advice! I have a PurinaCare policy bought by 24PW - the policy is good, but the 24PW service is appallingly bad, truly abominable and wretched - take your pick. Difficult to submit claims, limited info online & effectively impossible to contact them. The automated phone call indicates they received my claim - about 3 weeks after it was submitted, and states it will be 3-4 weeks before it's processed. It takes much longer so plan on extremely slow payment of claims, if it's paid. I've purchased a HealthyPaws policy for my new family member and am grateful to avoid 24PetWatch in the future!