Finley is just a little over a year old. We have had multiple claims to Embrace since we got her... sprained foot, stomach issues, allergy to food, and an eye infection. I cannot say enough about Embrace.. their customer service every time I called, their follow up and timely claim process. Only thing that would really help is to be able to email a claim in. But, that is the only suggestion I would have. They have been just amazing to deal with.